Refund Policy
Last updated: July 29, 2026 · We want you to be completely satisfied with InvoiceGen Pro.
✅ Our commitment: If a download fails due to a technical error on our end, we will refund your payment promptly — no questions asked.
1. Refund Eligibility
You are eligible for a full refund in the following cases:
- Technical failure: Payment was deducted but the invoice PDF did not generate or download
- Duplicate charge: You were charged more than once for the same invoice download
- Service unavailability: The service was down and you could not access your invoice within 24 hours of payment
2. Non-Refundable Cases
Refunds will NOT be issued for:
- Successfully downloaded invoices (digital content delivered)
- Change of mind after a successful download
- Errors in invoice content entered by the user (wrong amounts, client details, etc.)
- Free invoice downloads (no charge was made)
- Requests made more than 7 days after the transaction date
3. Refund Process
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Provide details: Your registered email, Invoice number, Transaction/Payment ID, and a description of the issue.
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Review: We will review your request within 2 business days and respond via email.
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Refund: If approved, the refund will be processed to your original payment method within 5–7 business days.
4. Refund Timelines
- Razorpay (UPI/Cards/NetBanking): 5–7 business days
- Stripe (Credit/Debit Card): 5–10 business days
- PayPal: 3–5 business days
Please note that processing times may vary depending on your bank or payment provider.
5. How to Request a Refund
Email us at sooryamariam@gmail.com with the subject line "Refund Request - [Your Invoice Number]" and include:
- Your name and registered email address
- Invoice number
- Payment gateway (Razorpay / Stripe / PayPal)
- Transaction ID or Payment ID
- Brief description of the issue
6. Contact
For refund-related queries:
📧 sooryamariam@gmail.com
Or use our Contact Form — we respond within 24–48 hours on business days.